Return Policy
Last updated: November 2025
1. GENERAL RETURN POLICY
1.1 At 0001, we want you to be completely satisfied with your purchase.
1.2 We accept returns within 14 days of delivery for items that meet our return conditions.
2. RETURN ELIGIBILITY
2.1 Items eligible for return must be:
- Returned within 14 days of delivery
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging (if possible)
- Free from any stains, odors, or damage
3. NON-RETURNABLE ITEMS
3.1 For hygiene and safety reasons, we cannot accept returns on:
- Items that show signs of wear
- Items that have been washed
- Items with removed tags
4. HOW TO INITIATE A RETURN
4.1 Contact us at support@0001.com within 14 days of delivery.
4.2 Provide the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if claiming defect or wrong item)
5. REFUNDS
5.1 Refund Timeline:
- Once return is approved, refund processed within 5-7 business days
- Refund issued to original payment method
- Bank/credit card processing may take additional 3-5 business days
6. EXCHANGES
6.1 We offer free exchanges for size differences (if item is still in stock).
7. CONTACT US
For return inquiries:
Email: support@0001.com
Response time: 1-2 business days
Have questions? We're here to help.
Contact Support